Managed Service Providers

Your clients rely on you because your teams can administer, maintain and recover systems they cannot manage alone. The same authorised reach that makes your service valuable also concentrates responsibility inside your operating model.

During a cyber incident, you need to protect your own environment and prevent one compromised identity, management route or server from carrying harm into a client estate. At the same time, each affected client expects you to preserve service, contain the incident and explain what remains safe to operate.

Containment therefore belongs inside managed service delivery. It gives your teams a way to interrupt active malicious behaviour, keep client environments separated and produce evidence of the action taken before one incident becomes a shared crisis.

Remote monitoring and management platforms, privileged accounts, support sessions, cloud administration, server access, backup tooling and identity services allow your teams to support many clients efficiently. Attackers value those same routes because access and persistence are already part of routine administration.

When an attacker steals a valid identity or authenticated session, harmful activity may initially resemble ordinary service work. Multi-factor authentication remains essential, but it cannot establish that every action performed after login is still legitimate. An unexpected remote-support tool, altered mailbox rule or abnormal administrative command can carry malicious intent through access that was originally authorised.

The control problem begins when behaviour changes. Waiting for complete certainty can allow one compromised route to reach client systems, backup infrastructure or shared services before your teams can create a reliable boundary.

Your response team may be tracing identities, sessions, remote tools, server activity, file encryption, cloud synchronisation and backup integrity. An affected client experiences a much simpler reality: work has stopped, information may be exposed or a service can no longer be used with confidence.

The value of your service becomes visible in the quality of the boundary you can create and the evidence you can provide. Clients need facts that relate to their environment, not a generic incident statement covering the entire managed estate.

Clients already expect essential controls such as endpoint protection, monitoring and backup to be integrated into managed service delivery. Containment can follow the same principle: a defined capability deployed before an incident, rather than an emergency purchase after encryption or destructive activity has already expanded.

The value must be commercially explainable before clients experience the crisis it is designed to limit. The strongest case is not another security product. It is the ability to reduce the blast radius, preserve more usable infrastructure, narrow the work required for recovery and provide client-specific evidence of what your teams contained.

A consistent containment capability can also strengthen your own operating model. Your analysts gain one administration layer for policy, alerting and evidence across managed environments, while each client's deployment and incident record remain separated. That allows you to extend the service without turning every alert into a manually reconstructed client crisis.

Our Ransomware Containment platform creates an operational boundary when illegitimate encryption begins. It monitors supported SMB and NFS file activity and isolates the responsible user or session, helping your teams limit how far encryption can spread without disconnecting every service that still supports your clients.

The platform is designed for multi-tenant administration. Your administrators can manage distinct client policies, configurations and active alerts through one central portal, while client data, event histories and evidence remain separated. Dedicated deployment components inside each client environment inspect local file activity, server sessions or supported virtual infrastructure without requiring software on every user endpoint.

Ransomware Containment can run on a suitable Windows Server or virtual machine. Server Intrusion Protection and Virtual Server Protection are additional features on the same platform: one extends control to malicious use of compromised administrative credentials on supported servers, while the other protects supported VMware and Hyper-V infrastructure against host-level attacks.

RESTful APIs allow the platform to connect with existing SIEM, EDR, NAC and SOC workflows. Per-client incident records and forensic timelines can also support reporting mapped to GDPR, NIS2, DORA and cyber-insurance requirements, reducing the work required to reconstruct what your team observed and how it responded.

Firewalls, endpoint protection, EDR, MFA, monitoring, backup and security awareness remain essential. Our platform does not ask you to replace those controls or undermine the service value they already provide. It adds a containment action for the point at which prevention has been bypassed and malicious activity has begun affecting data, servers or virtual infrastructure.

That distinction matters across a diverse client estate. Coverage is rarely uniform, and some environments include legacy systems, shared storage, virtual workloads or operational dependencies that cannot all be protected in the same way. A complementary containment layer gives your teams another way to interrupt the incident while the existing stack continues to detect, investigate and support recovery.

When several clients need answers at once, improvisation quickly becomes difficult to execute and harder to defend. Your operating model should allow your teams to answer:

• Which client environment generated the signal, and when did it begin?
• Which user, session, server or path was involved?
• What containment action followed, and when did it take effect?
• Did separation between client environments remain intact?
• Which services can continue while investigation and recovery progress?
• What evidence can be shared with the client, insurer, auditor or regulator?

Those answers protect more than the technical response. They support the credibility of your service when clients are deciding whether you remained in control at the moment they needed you most.

A partnership conversation should begin with observable evidence rather than a commercial assumption. Our resilience assessment runs the same controlled ransomware-encryption scenario with your existing security controls active, first without and then with Ransomware Containment enabled. In approximately 90 minutes, you can compare the spread of encryption inside the agreed test environment and review the evidence produced by the platform.

The assessment is deliberately narrow. It does not simulate data theft, lateral movement, Server Intrusion Protection, Virtual Server Protection or production downtime. We address those capabilities separately.

For an MSP, the assessment can open a wider partnership discussion: how containment fits your technical stack, how tenant separation and reporting support service delivery, which responsibilities remain with your team and how the capability can be introduced to clients as part of a managed security service.

MSPs can request a partnership conversation to determine the appropriate validation route. The standard controlled assessment is available free of charge when either your MSP or the participating client has more than 250 employees.