Conflicts will arise in any and every organisation. Often they can be resolved internally. However, occasionally situations may arise that escalate or have potential to escalate. Emotions can run high in such cases. Conflicts such as those undermine the effectiveness of your organisation and finding a solution for them can be difficult. Particularly if one party refuses to talk to the other or work together if there is an absence of mutual trust, or if neither party wishes to surrender ground. That can lead to an impasse. One which an independent mediator can break by guiding the relevant parties within the process, in order to reach a solution.
Striving for a win-win situation
Thebestresultiswhenbothpartiesaresatisfiedwiththesolution.Whichiswhywealwaysaimtoachieveawin-winsituation.Welistening toalltherelevantpartiesandguidethemandengageoneanother.Wethenlookforasolutionmodeltogether.Ourmediatorofferssupport. Heguidesandsafeguardsthecommunicationandnegotiationprocess.Notinterferingwiththeconflictitself,norjudgingitscontent. Aneutral party,whodoes,however,clearlysteertheprocess.Aspartofthisguidingprocess,eachpartyisheard,inordertodiscovertheirkey concernsandwhichinterestsareatstake,whilsttheotherpartieslisten,andviceversa.Frequently,commoninterestsandvaluescanbe identified.Themediatordoesnotformulatethefinalsolution,thisisdonebythepartiesthemselveswiththemediator’shelp.Anessential conditionisthatthepartiesinvolvedbewillingtomakeanefforttofindasolution.Shouldthatwillingnessbeabsent,ourmediatorwillnotbe able to successfully resolved the conflict.Would you like the support of an independent mediator in order to resolve a conflict between parties? Then please do get in touch.